Engaging Seeq Users with Customized Data Experiences – Dominion Energy

Bart Wheeler, Supervisor – ET Strategic Initiatives, Dominion Energy

David Meier, Senior Data Engineer, Dominion Energy

This session explores how Dominion Energy grew Seeq adoption by shifting from passive enablement to a proactive user engagement strategy built around governance, training, communication, and custom tools. It shows how the team improved trust in the platform by addressing underlying data quality issues, developed user knowledge through welcome packages, quick-start sessions, custom training, and targeted resources, and created a more responsive support model through office hours and direct admin access. The presentation also highlights how Dominion turned user feedback into practical data products such as reusable workbench templates, Python libraries, and a custom peak analysis add-on, demonstrating that sustained adoption depends not just on having the tool, but on actively shaping the experience around real user needs.